TECHNET / Support / Mail setup
Set up your TECHNET mailbox.
Most apps configure themselves from just your email address and password. If yours doesn't, use the settings below.
Server settings
- Username
- your full address, e.g. name@technet.co.ke
- Incoming (IMAP)
- mail.technet.co.ke · port 993 · SSL/TLS
- Outgoing (SMTP)
- mail.technet.co.ke · port 465 · SSL/TLS
(or port 587 · STARTTLS) - Authentication
- Normal password, required for sending
- Webmail
- mail.technet.co.ke/SOGo
Never share your password. TECHNET staff will never ask for it by email, chat or phone. If you forget it, ask your administrator for a reset.
App guides
- File → Add Account, type your full email address and choose Connect.
- Outlook finds the settings automatically (auto-discover). Enter your password when asked.
- If it asks for a server, use the settings on the left. Choose IMAP, not POP.
- Settings → Mail → Accounts → Add Account → Other → Add Mail Account.
- Enter name, email and password; choose IMAP.
- Incoming and outgoing server: mail.technet.co.ke with your full email as username.
- Gmail app → Add another account → Other.
- Enter your email, choose Personal (IMAP).
- Incoming: mail.technet.co.ke, security SSL/TLS, port 993. Outgoing: mail.technet.co.ke, port 465 (SSL/TLS).
- Account Settings → Account Actions → Add Mail Account.
- Enter your name, email and password — Thunderbird auto-detects the rest.
- Confirm IMAP 993 (SSL/TLS) and SMTP 465 (SSL/TLS).
Troubleshooting
- Double-check the username is your full address.
- Repeated wrong passwords temporarily block your IP address for about 10 minutes — wait, then retry.
- Still stuck? Email support@technet.co.ke from another address with the error message (never your password).